Privacy policy


I. Privacy Policy Summary

When you use HSS products and services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully. HSS cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products, services, websites and HSS Mobile Apps (collectively, “HSS Platform”). Under the Data Protection Act 1998, the EU General Data Protection Regulation (GDPR) approved by the EU Parliament on 14 April 2016 and related laws, we have a legal duty to protect the personal information we collect from you. Your personal data includes information such as: Name, Address, Telephone number, Date of birth, Email address, Other data collected that could directly or indirectly identify you. Our Privacy Policy also describes options we provide for you to access, update or otherwise take control of your personal data that we process. If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

II. What information we collect

1. Information you give us

1.1 Information that is necessary for the use of the HSS Platform.

We ask for and collect the following personal information about you when you use the HSS Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services. Account Information. When you sign up for HSS Mobile Apps, we require certain information such as email address.

1.2 Information you choose to give us

You may choose to provide us with additional personal information in order to obtain a better user experience when using HSS Platform. This additional information will be processed based on your consent. Profile Information. You may choose to provide additional information as part of your HSS profile (such as your first name, last name, date of birth, gender, phone number, city and country). Marketing consent to receive information by email, Push notifications, Facebook and/or SMS Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your HSS membership account, respond to surveys, participate in promotions, or use other features of the HSS Platform. 1.3 Information that is necessary for the use of the Payment Services The Payments Data Controller needs to collect the following information, as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services: Payment Information. To use certain features of the HSS Platform (such as booking or purchasing), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments (via external Payments provider).

2. Information We Automatically Collect from Your Use of the HSS Platform and Payment Services.

When you use the HSS Platform and the Payment Services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the HSS Platform and Payment Services. Geo-location Information. When you use certain features of the HSS Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. HSS may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions. Usage Information. We collect information about your interactions with the HSS Platform such as the pages or content you view, your acceptance of promotions, QR or barcode scanning, Offer redemption, bookings you have made, and other actions on the HSS Platform. Log Data and Device Information. We automatically collect log data and device information when you access and use the HSS Platform. That information includes, among other things: details about how you’ve used the HSS Platform, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the HSS Platform. Cookies and Similar Technologies. We use cookies and other similar technologies. We may also allow our business partners to use these tracking technologies on the HSS Platform or engage others to track your behaviour on our behalf. For more information on our use of these technologies, see our Cookie Policy. Payment Transaction Information. HSS Payments collects information related to your payment transactions through the HSS Platform, including the payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details. This information is necessary for the adequate performance of the contract between you and HSS to allow the provision of the Payment Services.

3. Information We Collect from Third Parties

HSS may collect information, including personal information, that others provide about you when they use the HSS Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the HSS Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
Third Party Services.

If you link, connect, or login to our HSS Mobile Apps with a third party service (e.g. Google or Facebook), the third party service may send us information such as your registration and profile information from that service. This information varies and is controlled by that service or as authorised by you via your privacy settings at that service. Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you.

III. How we utilise information

We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services we are obliged to provide, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include: Delivering, improving, updating and enhancing HSS Platform and the Services we provide to you. We collect various information relating to your use and/or interactions with HSS Platform.
We utilise this information to:
Improve and optimise the operation and performance of our Services (including HSS Platform and HSS Mobile Apps) Diagnose problems with and identify any security risks, errors, or needed enhancements to the HSS Platform Collecting aggregate statistics about use of the HSS Platform Understand and analyse how you use HSS Platform and what products and services are most relevant to you. Often, much of the data collected is aggregated or statistical data about how individuals use HSS Platform, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly. Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our HSS Platform, and with trusted third party service providers as necessary for them to perform services on our behalf, such as: Processing credit card payments, Serving advertisements, Conducting contests or surveys, Performing analysis of our Services and customers demographics and Communicating with you, such as by way email or survey delivery We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent). Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to use our services. These contacts may include: Email, Text (SMS) messages, Telephone calls, Mobile app notification. You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into our mobile app and visiting “Membership” page. If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options. If you would like to request that your personal information is removed from our database, please contact us at Transfer of personal data abroad. Please note that information collected by the HSS Platform will be stored in the European Union which may have different data protection laws than the country you reside in. You consent to our storage and processing of this information in the European Union by installing and using the HSS Mobile Apps. If you utilise our HSS Platform from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy. Website analytics. We use multiple web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy or the ‘cookie banners” that may be presented (depending on URL of website visited) when you first visit our webpages, or by utilizing settings in your browser or third-party tools.
Third-party websites.
Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

IV. How you can access, update or delete your data

To easily access, view, update or delete your personal data (where available), or to update your subscription preferences, please sign into our HSS Mobile Apps and visit “Membership” screen. If you are unable for any reason to access your Membership account details, you may also contact us by one of the methods described in the “Contact Us” section below and if you request us to do so, we will remove your personal data from our servers maximum within 30 (thirty) days.

V. How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. If you have any questions about the security or retention of your personal data, you can contact us at

VI. Transfer in the Event of Sale or Change in Control.

We may transfer information, including your personal information, in connection with a merger, sale, reorganization, acquisition or other change of ownership or control by or of Horizon Software Solutions Ltd. or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, we will use reasonable efforts to notify users before their information becomes subject to different privacy and security policies and practices.

VII. Parent control

To download, install, access or use the HSS Mobile Apps, you must be 16 years of age or over. If you are under 16 and you wish to use, download, install, access or use the App, you must get consent from your parent or guardian before doing so. A note for parents concerning privacy: HSS Mobile Apps and the App Store is for a general audience although age gating may be set by the relevant App Store based upon information we provide when we submit the App to the relevant App Store. The Internet offers children wonderful educational and entertainment resources. Your guidance and involvement are essential to help ensure that children have a safe and rewarding online experience. We encourage you to visit to learn more about parental control tools.

VIII. Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty days prior to the implementation of the changes.

IX. Contact us

If you have any questions, concerns or complaints about our privacy Policy, our practices or our Services, you may contact our Office of the DPO by email at In the alternative, you may contact us by either of the following means:
By Mail: Attn: Horizon Software Solutions Ltd, Booth Street Chambers, Ashton under Lyne, Lancashire, OL6 7LQ, United Kingdom
By Phone: +44 7887854959